Return and Refund Policy
According to § 1829 of the Czech Civil Code, consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason. This right applies only to physical (non-digital) products.
To initiate a return, please contact us by email at info@didadiv.cz. You must return the goods within 14 days after notifying us of your withdrawal. The items must be unused, undamaged, and preferably in their original packaging.
Digital products (such as files delivered via email as download links) cannot be returned or refunded once the download process has started. By purchasing digital content, the customer agrees to waive the right of withdrawal.
Return shipping costs are paid by the customer. In case of a justified complaint, these costs may be refunded.
Refunds will be processed within 14 days after receiving the returned items, using the same payment method as the original transaction unless otherwise agreed.