These general terms and conditions (hereinafter referred to as the "Terms and Conditions") apply to contracts concluded through the online store www.didadiv.cz located on the web interface https://www.didadiv.cz (hereinafter referred to as the "web interface") between our company:
Free Apples z.s.
registered office: Otakarova 219/9, Prague 4, 14000
Company ID: 22847413
registered in the public register of associations maintained by the Municipal Court in Prague, file number L 22174/MSPH
telephone number: +420 777 307 335, +420 775 898 736
contact e-mail: info@didadiv.cz
as the seller and you as the buyer.
By contract (purchase, license, or other similar), we undertake to deliver to you the goods specified in the order and you undertake to accept these goods and pay us the purchase price. To conclude the contract, you need to place an order and we need to accept it (according to Article 2). Information about prices can be found in Article 3. Possible payment and delivery methods can be found in Articles 4 and 5. Information about the possibility of withdrawing from the contract after receiving the goods is in Article 6. Complaints are governed by our Complaints Procedure.
It is a consumer contract if you are a consumer, i.e., if you are a natural person and you are purchasing goods outside the scope of your business activity or outside the independent exercise of your profession. Otherwise, it is not a consumer contract and consumer protection under legal regulations and these Terms and Conditions does not apply to you.
Primarily the contract, which consists of the following documents:
and in matters not regulated by the contract, our mutual rights and obligations are governed by Czech law, in particular the following legal regulations:
If your residence or registered office is located outside the Czech Republic, or if our legal relationship contains another international element, you agree that our relationship is governed by Czech law. If you are a consumer and the legal system of your country of residence provides a higher level of consumer protection than Czech law, this higher level of protection is then provided to you.
By sending the order and also by confirming on the web interface, you confirm that you have familiarized yourself with these Terms and Conditions and agree to them.
If any provision of these Terms and Conditions is invalid, ineffective, or inapplicable (or becomes such), a provision that most closely approximates its meaning will be used instead. This does not affect the validity of other provisions.
We may change or supplement the wording of the Terms and Conditions. Your rights and obligations are always governed by the wording of the Terms and Conditions in effect at the time they arose. The Terms and Conditions can only be changed or supplemented in written form.
To conclude the contract, it is necessary for you to send an order in accordance with these Terms and Conditions and for this order to be accepted by us. Please note that the presentation of goods on the web interface is informative in nature and does not constitute our proposal to conclude a contract within the meaning of § 1732 paragraph 2 of the Civil Code.
You can always place an order through the web interface (by filling out a form) or in another way that we allow according to the information on the web interface. The order must contain all information prescribed in the form.
Before submitting the order through the order form, you will be given a summary of the order including the final price (including all taxes, customs duties, and fees). Within the summary, you have the last opportunity to change the entered data.
You submit a binding order by clicking the "CONFIRM" button. We consider the data stated in the binding order to be correct and complete. Please inform us immediately of any changes by phone or e-mail.
You can cancel or change an order that we have not yet accepted by phone or e-mail. All orders accepted by us are binding. Later cancellation or changes to the order are only possible by agreement with us. If an order for goods from which it is not possible to withdraw from the contract (in more detail in Article 6) is thus canceled, we are entitled to compensation for costs that we have already incurred in connection with the contract.
We will inform you about receiving the order. Information about receiving the order is sent automatically and does not constitute acceptance of the order by us.
The purchase contract is concluded at the moment when the acceptance of the order from our side is delivered to the e-mail address you provided in the order. If acceptance of the order does not occur, the contract is concluded at the moment when you take over the ordered goods.
Documents constituting the contract will be sent to you by e-mail.
We archive documents constituting the contract in electronic form. The contract is not accessible to third parties.
If the price stated for goods on the web interface or during ordering is no longer current, we will immediately inform you of this fact. However, accepted orders are not affected by price changes that occurred in the meantime between sending the order and its acceptance by us.
In the event that there was a completely obvious technical error on our part in stating the price of goods on the web interface or during ordering, we are not obliged to deliver the goods to you at this completely obviously erroneous price due to the apparent nature of our legal action according to § 552 of the Civil Code, or due to error according to § 571 of the Civil Code.
Any discounts on the price of goods cannot be combined with each other, unless something else is expressly stated on the web interface.
You can pay the purchase price primarily in the following ways:
Any other payment methods and any fees associated with some payment methods are stated on the web interface.
In the case of cash payment, the price is due upon receipt of the goods. In the case of cashless payment before delivery of goods, the price is due within three days from acceptance of the order, the price is paid at the moment the relevant amount is credited to our bank account. If we do not receive the price at the due date, we reserve the right to withdraw from the contract.
Please note that in accordance with § 2119 paragraph 1 of the Civil Code, we are entitled to ask you to pay the entire price of the goods (or a deposit) before sending or handing it over.
Methods of delivery of goods, including the amount of costs for delivery of goods, are stated on the web interface. You can choose a specific method of delivery of goods in the order.
The order will always state the final price, which already includes the costs for the chosen method of transport.
The delivery time of goods always depends on its availability and on the chosen method of transport and payment. However, we cannot influence the delivery time of goods by external carriers. In case of problems regarding delivery time, contact us and we will resolve the situation with the carrier.
Goods that are in stock are usually dispatched within five working days from acceptance of the order (when sending goods cash on delivery or upon personal collection), or from crediting payment to our account (in case of cashless payment).
Goods that are not in stock are dispatched as soon as possible. We will inform you about the exact date.
Delivery of goods according to these Terms and Conditions means the moment when the goods are delivered to you. If you refuse to accept the goods without reason, this fact is not considered a failure to fulfill the obligation to deliver goods on our part, nor as withdrawal from the contract on your part.
You acquire ownership of the goods at the moment of payment of the entire purchase price.
We will send digital documents to you without undue delay as soon as we receive the purchase price in our bank account, but no later than 48 hours. They will be delivered to you in electronic form to the e-mail address specified in the order.
When receiving the goods, check the integrity of the packaging. If you find deficiencies, immediately inform the carrier and us. If you refuse to accept a shipment with damaged packaging, this is not considered an unjustified refusal of goods.
At the moment of receipt of goods (or at the moment when you had the obligation to receive the goods, but in violation of the contract you did not do so), the responsibility for accidental destruction, damage, or loss of goods passes to you.
If, for reasons on your side, it is necessary to deliver goods repeatedly or in a different way than agreed, you are obliged to pay the costs associated with such delivery.
If you do not accept the goods without reason, we are entitled to compensation for costs associated with delivery of goods and its storage, as well as other costs that arise for us due to non-acceptance of goods.
In the case of cash payment when sending goods cash on delivery or upon personal collection, we also have the right to withdraw from the contract. However, if you have already paid the purchase price (in case of payment before delivery of goods), we also have the right to proceed with self-help sale of goods according to § 2126 of the Civil Code.
As a consumer, you can withdraw from the purchase contract without giving a reason within 14 days from the day of receipt of goods; if the delivery is divided into several parts, from the day of receipt of the last delivery. We recommend sending notice of withdrawal from the purchase contract to our delivery address together with the goods or by e-mail and immediately thereafter sending the goods to our delivery address. A sample form can be used to withdraw from the contract.
By withdrawing from the contract, the contract is canceled from the beginning and it is considered as if it had not been concluded.
If a gift was provided to you together with the goods with your consent, the gift contract loses effectiveness by withdrawal from the contract by either party. Send the gift back to us together with the returned goods.
You are obliged to return the goods to us within 14 days from withdrawal from the contract to our delivery address, i.e., to the address of our registered office. Do not send goods cash on delivery, we are not obliged to accept them in this way.
We recommend attaching the following to the returned goods:
Failure to present any of the above documents does not prevent the positive settlement of your withdrawal from the contract according to legal conditions.
We will refund all received funds to you within 14 days from withdrawal from the contract. However, please note that we are not obliged to refund you money before you return the goods to us or prove that you have sent the goods to us.
In addition to the purchase price, you also have the right to a refund of costs for delivery of goods to you. However, if you chose a method of delivery of goods other than the cheapest method we offer, we will refund you the costs for delivery of goods in the amount corresponding to the cheapest offered method of delivery of goods.
We will refund money to you in the same way we received it (unless you inform us of another way within ten days from withdrawal from the contract and you do not incur any additional costs), or in the way you require.
You pay the costs associated with sending the returned goods to our address, even if the goods cannot be returned due to their nature by ordinary postal means.
When sending, pack the goods in suitable packaging so that they are not damaged or destroyed.
If we find that the goods returned by you are damaged, worn, soiled, or partially consumed, you are responsible to us for this reduction in the value of the goods.
Please note that scenarios and other digital documents delivered to you in electronic form are considered digital content that is not delivered on a tangible medium and therefore you do not have, in accordance with § 1837 letter l) of the Civil Code, the right to withdraw from the contract within 14 days from the conclusion of the contract.
You give us express consent to delivery of digital content before the expiry of the deadline for withdrawal from the contract, i.e., before the expiry of 14 days from the conclusion of the contract. If you do not wish to give this consent, contact us, but please note that in such a case you will receive the e-book only after the expiry of 14 days from the conclusion of the contract.
In accordance with § 1837 of the Civil Code, it is not possible to withdraw from the following contracts, among others:
We reserve the right to withdraw from the contract in the following cases:
In the event that any of the above circumstances occur, we will immediately inform you of our withdrawal from the contract.
If you have already paid the purchase price in whole or in part, we will refund the received amount to you within five days from withdrawal from the contract, cashless to the account you inform us for this purpose, or from which you made the payment.
Your rights from defective performance are governed by relevant generally binding legal regulations (especially provisions § 1914 to 1925, § 2099 to 2117 and § 2158 to 2174 of the Civil Code). When exercising rights from defective performance, we will proceed in accordance with our Complaints Procedure.
The buyer undertakes not to use goods or digital content purchased in our e-shop in a manner that is contrary to legal regulations, good morals, security, or in a manner that may promote hatred, violence, extremism, or other socially undesirable behavior.
Digital content (e.g., scenarios or methodologies) is protected by copyright. The buyer is not authorized to further distribute, copy, sell, make available to third parties, or otherwise commercially use the digital content unless otherwise agreed in writing with the operator.
Schools and educational institutions are authorized to use purchased digital content within teaching and internal educational activities by all teachers working at the given school. However, digital content must not be shared outside the institution, made available to the public, published online, or provided to other entities. For use of digital content in multiple organizational units (e.g., school club, multiple school buildings, etc.) or within broader projects, it is necessary to negotiate a license with the operator individually.
By uploading a video through the form on the pages didadiv.cz/upload, the user grants the operator consent to publish the video on the official YouTube channel DidaDiv and other platforms of the operator.
The user grants the operator a non-exclusive license to use the video for the purposes of presenting the DidaDiv project, for educational purposes, and for promotional and marketing activities of the operator, including the use of parts of the video, frames from the video, or short previews.
The operator reserves the right to check each uploaded video in terms of ethical, safety, and content suitability. If the video does not meet the conditions stated on the page didadiv.cz/upload, it will not be published. The user will be informed of this fact through the web application or e-mail.
The user acknowledges and agrees that the operator may technically modify the video for the purpose of its publication, in particular:
These modifications must not change the meaning, substance, or overall message of the work.
The user is responsible for being the author or authorized user of the uploaded video and that by uploading the video they do not violate the rights of third parties (e.g., rights of children, performers, schools, or authors of music and images used in the video). If persons are captured in the video, the user is responsible for obtaining their consent to publication.
The user may at any time request removal of the video from the DidaDiv channel. The operator will remove the video within a reasonable period, but no later than 30 days, unless prevented by technical or legal restrictions arising from specific platforms.
The operator undertakes not to modify or use the video in a manner that would disproportionately interfere with the author's rights, change the character of the work, or damage the user's reputation.
The operator is not responsible for technical problems, interventions, or decisions of third-party platforms on which the video may be published (especially YouTube). This may include, for example, restriction of video availability, blocking of audio track due to copyright, temporary or permanent removal of video, change of algorithms or terms of service. The user acknowledges that the operator cannot influence these facts.
The operator is authorized to contact the user via e-mail or messages within the web application in cases related to the uploaded video, especially for the purpose of requesting additional information, clarifying technical or content requirements, or notification of publication or non-publication of the video.
The operator reserves the right to moderate or restrict comments and other interactions with published videos if they are contrary to platform rules, legal regulations, good morals, or ethical principles of the DidaDiv project. The operator is authorized to delete or hide inappropriate comments, or block users who violate these rules.
We are authorized to sell goods on the basis of a trade license. Our activity is not subject to other authorization.
Any complaints are handled through our contact e-mail. You can also contact the relevant trade office or the Czech Trade Inspection.
If you are a consumer and a dispute arises between us from the contract that we are unable to resolve directly, you have the right to address this dispute to the Czech Trade Inspection (address: Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2; web interface: www.coi.cz, www.adr.coi.cz; electronic contact: adr@coi.cz; telephone: +420 296 366 360) or to the Association of Czech Consumers (address: Tř. Karla IV. 430, 500 02 Hradec Králové, web interface: www.konzument.cz, electronic contact: spotrebitel@regio.cz, telephone: +420 495 215 266) for out-of-court resolution of consumer disputes. You can exercise this right no later than 1 year from the day you first exercised with us the right that is the subject of this consumer dispute.
For filing a complaint regarding goods you purchased from us and for finding an alternative dispute resolution entity, you can also use the online platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.
The content of web pages located on the web interface (texts including terms and conditions, photographs, images, logos, software, and others) is protected by our copyright or the rights of other persons. You may not modify, copy, reproduce, distribute, or use the content for any purpose without our consent or the consent of the copyright holder. In particular, free or paid provision of photographs and texts located on the web interface is prohibited.
Names and designations of products, goods, services, companies, and corporations may be registered trademarks of their respective owners.
We are not responsible for errors arising as a result of interventions by third parties in the web interface or as a result of its use contrary to its intended purpose. When using the web interface, you must not use procedures that could disrupt the function of the system or disproportionately burden the system.
If you commit any illegal or unethical behavior when using the web interface, we are authorized to restrict, suspend, or terminate your access to the web interface without any compensation. In this case, you are further obliged to pay us damages that demonstrably arose from your actions according to this paragraph, in full amount.
We inform you that clicking on some links on the web interface may result in leaving the web interface and redirecting to websites of third parties.
These terms and conditions are valid and effective from December 3, 2025
Email: info@didadiv.cz
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DidaDiv® is a registered trademark